Privacy Policy

1. Introduction

Welcome to Petizio ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet management application and related services.

By using Petizio, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.

2. Information We Collect

Information you provide directly:

• Account registration details (name, email address, password)
• Profile information (phone number, address, country, city)
• Pet information (name, species, breed, date of birth, photos)
• Health records, medications, meal schedules, and task data you enter for your pets
• Household and collaborator information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Send you reminders, notifications, and service-related communications
• Improve, personalise, and expand our services
• Respond to your comments, questions, and support requests
• Monitor usage to detect and prevent fraud or abuse
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party services that assist us in operating our platform (e.g., Supabase for database hosting)
• Household collaborators: Information you explicitly share within a household is visible to members of that household
• Legal requirements: When required by law or to protect the rights and safety of our users
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

5. Data Storage and Security

Your data is stored securely using Supabase infrastructure with industry-standard encryption in transit (TLS) and at rest. We implement row-level security policies to ensure each user can only access their own data.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data via your Profile settings
• Portability: Request a portable copy of your data in a common format
• Objection: Object to certain types of processing of your data

To exercise these rights, please contact us at the address below.

8. Cookies and Tracking

Petizio uses local storage and session tokens to maintain your login state and preferences. We do not use third-party advertising cookies. Essential cookies required for the application to function cannot be disabled.

9. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: